... It is scarcely surprising, then, that only about 17 percent of the nation’s physicians are using computerized patient records [to various extents, 13% of that 17% only having basic functionality - ed.], according to a government-sponsored survey published last year in The New England Journal of Medicine.
"This is really not a technology problem,” observed Erik Brynjolfsson (bio), an economist at the Sloan School of Management at the Massachusetts Institute of Technology. “It’s a matter of incentives and market failure.”
No, Prof. Brynjolffson, it is a matter of technology - as in, the misuse thereof. It's also a matter of logic failure, incompetence, conflict of interest, and vendor exploitation of physician learned helplessness.
Vendors are already getting $70 to $100 million and up for these products from individual medical centers, enough to build entire new hospitals. What more incentive to produce reasonable, safe, effective products do they need?
On the other hand, the incentive you need to get physicians and other clinicians to purchase and use ill conceived, cavalierly designed HIT that saps their time and cognitive focus is not monetary. The necessary incentive is HIT that presents an acceptable user experience and that facilitates real, live clinicians in improving the quality of care.
Only in healthcare could products with hundreds or thousands of known defects (known to individual healthcare organizations in isolation, that is, some being critical defects that can kill patients and others merely raising risk of clinician cognitive overload that promotes error), be sold to other healthcare organizations without disclosure of such defects. Further, contractually the customers are usually restricted from sharing those known defect lists with other organizations.
Only in HC could vendors of defective products also be shielded from liability from their products' defects on "learned intermediary" principles, as if these learned intermediaries cannot be misled or caused to make errors by defective information.
As I mentioned in part 5 of my series on HIT's mission hostile user experience, I have now become aware of organizations with defects/clinician complaint lists for contemporary HIT including CPOE, EHR etc. amounting to well over a hundred pages in one case, and well over a thousand individual items in another, and a number of unquantified but considerable in-betweens. How many defects lists are concealed?
(Perhaps it's time to start calling in the state Attornies General on the basis of sale of known defective and possibly harmful software, without disclosing such defects, in my mind a form of fraud?)
One wonders if Prof. Brynjolffson is aware of issues of HIT mission hostile user experiences due to gross violations of the most basic tenets of user centered design such as I've outlined starting here. How about vendors using hospitals as guinea pigs for apparently poorly tested products as in this Civil Complaint (PDF) against HIT vendor AllScripts?
How about the issues at my site on HIT difficulties?
My final comment:
Economists, please spare the medical profession from your advice. It is not helpful nor wanted.
We are getting tired of cross-occupational invasions by biomedical and healthcare informatics dilettantes. If you've not gone to medical school, not done a residency, and/or (for those many competent nonmedical informatics professionals) not had considerable education and experience in information science, computer science, biomedical informatics, social informatics, and other areas, you're an HIT dilettante. Period. No ifs, no buts, no debate.
(Such people perhaps need to read "Unskilled and Unaware of It: How Difficulties in Recognizing One's Own Incompetence Lead to Inflated Self-Assessments" and stop rendering expert advice in areas in which they lack expertise.)
I leave it to other bloggers here to determine if anyone cited in the NY Times article holds financial interests in HIT-related companies.
-- SS
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