Medical data mix-up, major system error
   Kate Hagan | August 5, 2011
  MELBOURNE hospitals have sent incorrect patient records to GPs due to  an error with Victoria's troubled health technology program over the past  two months.
 The discharge summaries from Eastern Health and the Royal Victorian Eye  and Ear Hospital mixed patients' names with other patient data, including  test results and diagnoses.
[A major patient misidentification error - ed.]
 The data was faxed to GPs under the HealthSMART program, which  Health Minister David Davis has described as ''the myki of health''.
[I think 'myki' refers to the contactless smartcard ticketing system being introduced on public transport in Victoria, Australia.  Did I mention I despise comparisons of healthcare to public transit, having started my career in the latter industry? - ed.]
 Mr Davis yesterday said: ''This latest error raises further concerns  about [former health minister] Daniel Andrews's judgment when designing  the HealthSMART system.''
 The Health Department was alerted to the record mix-up last month after  two GP clinics raised the alarm.
 Department spokesman Graeme Walker yesterday confirmed the bungle and  said an investigation found that 13 incorrect discharge summaries were sent  out over a seven-week period.
 ''There was an intermittent error in terms of the sending of  discharge summaries in a small number of cases to GPs,'' he said. ''It was  the link up between the software and the fax which caused some incorrect  collating of material attached to the discharge summaries.''
 Mr Walker said no patients suffered as a result of the bungle, which  had since been fixed.
 AMA Victoria president Harry Hemley said the mix-ups were a major  concern. ''When patients are admitted to hospital often their medication is  changed and they are given a diagnosis,'' he said. ''Discharge summaries  influence our ongoing treatment of the patient. If our [incorrect  understanding] is that a patient is on a certain medication, that could have  serious implications.''
[Well, yes.  How about - injury and death? - ed.]
 Mr Davis said yesterday he had been advised of a software fault that led  to some patient discharge summaries being distributed to the wrong GP  clinics.
 ''I have sought and received assurances that patient safety has not  been compromised,'' he said.
[Patients are NEVER harmed by IT foulups thanks to the Lords of Kobol overseeing the universe of Cybernetica - or something like that - ed.]
 Mr Davis told The Age in January that he was considering abandoning  the HealthSMART program, which is five years late and has cost the state  $405 million, including an $80 million cost overrun.
[He should see what the UK just did with their NPfIT here - they pulled the plug - ed.]
 The program, introduced by the former Labor government in 2003, is  supposed to link computer systems in hospitals and give doctors immediate  access to patient records. But clinical applications are only partially  running in four hospitals and doctors say they are costly, outdated and  difficult to use.
[That is, they present a mission hostile user experience - ed.]
 Victoria's Ombudsman and Auditor-General are currently examining a string  of failed information technology projects in Victoria, including  HealthSMART, which have run over budget and fall short of their goals despite  repeated warnings by the watchdogs.
[Repeated warnings by watchdogs ignored - that is quite familiar to me since my writings on these issues began - in 1999 - ed.]
 Dr Hemley said the government needed to take urgent action to implement  a system that allowed doctors ready access to patient records, test  results and medication details. ''We're sick of hearing how bad [HealthSMART]  has been, we're waiting for the Ombudsman to come out with that report so we  can get on with this IT business and start it happening so that we  can communicate with each other,'' he said.
[I wish them luck.  Einstein on insanity: doing the same thing over and over again and expecting different results. - ed.]
 ''We've got to look at where mistakes have been made, eradicate them  and move forward.''
[Yes, it's that simple.  Of course, achieving nuclear fission on your kitchen table is easy as long as you have the right components and a pamphlet by Dr. Alfred E. Neuman on the topic - ed.]
 Asked whether affected patients had been notified of the error, the  Health Department's Mr Walker said that would be done ''at the discretion of either the hospital or GP involved''.
 The Eye and Ear Hospital did not return calls from The Age yesterday  and Eastern Health referred inquiries to the Health Department.