For Immediate Release - June 18, 2013
For more information: Michelle Mahon, RN, 234-207-6706 or Liz Jacobs, RN, 510-273-2232
Affinity RNs Call for Halt to Flawed Electronic Medical Records System Scheduled to Go Live Friday
Affinity  Medical Center RNs in Massillon, Ohio are calling on hospital officials  to delay the planned June 21 implementation of the Cerner electronic  medical records  (EMR) system, until the hospital bargains with the nurses and proceeds  in a safe manner. 
The  direct-care RNs, represented by the National Nurses Organizing  Committee (NNOC) in Ohio, an affiliate of National Nurses United (NNU),  say that nurses, the primary  users of the complex system, have had insufficient training, which will  put patients at risk. The implementation, which has been done without  bargaining with NNOC, reflects yet another violation of federal labor  law by Affinity, nurses say.
Nurses have documented their concerns in a detailed letter to hospital  officials. Those concerns include woefully inadequate training, short  staffing in the first days of the roll out, and the subsequent risk of  harm to their patients.  The system, they say,  has the potential of violating the Ohio Nursing Practice Act because it  doesn’t permit RNs to communicate individualized, potentially  life-saving information about their patients. 
The  letter, which RNs attempted to deliver to hospital officials on Friday,  cites nationally recognized experts in health information technology  who reinforce the RNs’  concerns. Most notably, the Institute of Medicine (IOM) has concluded  that the failure to include RNs in all steps of this transition is one  of the most significant barriers to successful, safe implementation of  electronic health records systems. 
Hospital  officials have continued to refuse to meet with nurses, and would not  accept the letter.  [Willful ignorance? - ed.] Without bargaining with the union or acknowledging  the nurses’ concerns,  the hospital added a few more trainings late Friday, but the RNs say  that remains far from adequate.
Over  the last few years, American healthcare corporations have invested  heavily in information technology (IT) systems, which make up a  multi-billion dollar market. 
“RNs  who actually use these systems day in and day out have found that the  kind of care they can provide with this new technology is limited,” said  NNOC Co-president  Cokie Giles, RN. “The programs are often counterintuitive, cumbersome  to use, and sometimes simply malfunction. Nurses are finding that the  technology is taking time away from patients and fundamentally changing  the nature of nursing.” 
NNOC/NNU  has successfully negotiated clauses in its contracts that allow RNs to  play a greater role in reviewing and approving new technologies before  they are introduced,  and that the new technologies will not supersede RN professional  judgment.  
“I  have been chosen as a ‘super-user,’ said Amy Pulley, an RN who works in  the endoscopy unit of the hospital. “I’m not sure what makes me ‘super’  with the limited training  for this complex system that I’ve received. I’m concerned that the  manner in which this technology is being implemented may pose serious  disruptions in patient care.”
Highlights of RN Concerns on the Implementation of the Cerner Electronic Medical Records System at Affinity Medical Center
Inadequate Staffing
·        Several  units will be severely short staffed for the transition, despite the  fact that the hospital has been planning on the “go live” date for  several months. 
·        The  entire hospital and all portions of the system will go live at once,  referred to as the “big bang” approach, which has a very low rate of  success, rather than implementing  it in trial, pilot stages.
·        They  are utilizing the ‘super-user’ model which will pull nurses from  direct-care so they can be available to teach, leaving several units  without enough nurses to care  for patients.
·        The hospital refuses to decrease the number of elective procedures or provide additional staff during the transition time.
Lack of training 
·        Some nurses have received only one day of training.
·        Super-users have received no education or training in the system beyond what is provided to the other users. 
Design flaws
·        Placement of the workstations are ill conceived—RNs must turn their back to patients while documenting. 
·        During one education session, the system crashed because 17 users at one time overloaded it.
Failure to consult nurses
·        Several  concerns were brought to management’s attention which they were unable  to answer. One example— how will RNs override the system in the event of  an emergency? 
Affinity  is one of five hospitals in California, Ohio, and West Virginia that  are part of one of the nation’s largest for-profit hospital chains,  Tennessee-based Community  Health Systems where affiliates of NNU are pursuing federal action for  significant violations of RN rights. 
The  National Labor Relations Board held a five-day hearing in May in a  complaint filed by the nurses and NNOC over Affinity’s refusal to  bargain a first contract and  retaliation against RNs for advocating for their patients and their  colleagues. A decision by an NLRB administrative law judge is pending.  CHS affiliated hospitals in West Virginia and California are facing  similar sanction from federal officials. At one of  the California hospitals last week, a U.S. District Court judge issued  an injunction ordering the hospital to return to negotiations with the  RNs.
CHS  is the second largest for-profit hospital chain in the United States,  and one of the wealthiest. Over the past five years, CHS reported over  $1.5 billion  in profits to the Securies Exchange Commission. 
Michelle Mahon, RN 
National Representative
National Nurses United
mmahon@nationalnursesunited.org
234-207-6706